A retail store approached us looking at solutions from assembly to post -sale customer service interactions.
Few questions which faced us was to understand the innovations that should be put to use to emerge as game-changers.
How we approached this problem:
Our data scientists came up solutions that helped stores to personalise the preferences and buying patterns of each customer who walks into the store. It was done by offering pickups, deliveries and loyalty point accounts.
Our team was able to recommend products to customers and as such, retail stores were also able to predict customer’s needs and in turn, they could anticipate their arrival to the physical/online store for a particular set of items to buy.
With the solutions, we managed to earn the trust of customers as they have become loyal customers of retails stores as they found the services as per their requirements.